Our Journey
Milestones that shaped AstroSoul — built with intention and craft.

2025-05
AstroSoul Founded
In May 2025, we embarked on AstroSoul's handmade journey: natural crystals, hand-woven knots, and daily wear with "intention" at the core.

2025-06
US Ads & Content Go Live
Online 9:16 English subtitled video and graphic content, sharing "intention" and "wearing ceremony", allowing more people to know about warm accessories.

2025-07
First Customer Love
We've received the first batch of genuine feedback and unboxing photos. Thank you to everyone who trusted AstroSoul. Your stories make the work more soulful.

FAQs
Yes. We use HTTPS/SSL sitewide and trusted processors (Stripe/PayPal/Shop Pay). We do not store full card numbers. 3D Secure is enabled when available. For any suspicious charge, contact mendosaioakim@gmail.com
We only collect what’s needed to fulfill your order and support you. We never sell or rent your data. Access is limited by least-privilege, and you can request correction/deletion anytime. Email mendosaioakim@gmail.com.
Express 10–15 days or Economy 10–21 days (calendar days). A tracking number is provided; scans may take 24–48h to update. Holidays, weather, or customs may add time. If a parcel stalls or is lost, we’ll investigate and reship or refund.
Inspect upon arrival. For damage/missing items, contact us within 48h with photos. Enjoy one complimentary resizing (return shipping per policy). We offer 30-day hassle-free returns and 1-year craftsmanship warranty (see site policy).
Yes. We use plain, non-descriptive packaging and show only required info on labels. Billing emails/titles are neutral. Add a note at checkout for gift/anonymous options.